Shipping
We aim to keep shipping simple, fast, and transparent.
Shipping Method
All standard orders are shipped using:
Royal Mail Tracked 24
Delivery aim: 1 working day after dispatch.
Processing Time
Orders are typically processed within 1 working day of purchase
Orders placed on weekends or public holidays will be processed on the next working day
Processing time refers to the time taken to prepare, pack, and dispatch your order. Delivery time begins once the order has been handed over to Royal Mail.
Shipping Costs
Free shipping on all standard orders using Royal Mail Tracked 24
There are no additional handling or packaging fees.
Tracking
Tracking information is provided once your order has been dispatched
You can track your delivery using the Royal Mail link in your dispatch confirmation email
Delivery Times
Delivery aims are estimates and not guaranteed
Delays may occur during peak periods, adverse weather, or other factors outside our control
Collection from Stoke-on-Trent
Local collection is available by prior arrangement only.
Collection address: Stoke-on-Trent (details provided after order confirmation)
Collections must be arranged in advance
You will be notified when your order is ready for collection
Please do not arrive for collection without confirmation.