Terms of service
Last updated: January 20, 2026
Overview
This website is operated by TJS Exports Limited, trading as Reuse Robot ("we", "us", "our"). Reuse Robot offers this website, including all information, tools, products, and services available from this site (the “Service”), subject to your acceptance of these Terms of Service, together with any policies referenced herein.
By visiting our site and/or purchasing products or using our buy-back services, you engage in our Service and agree to be bound by these Terms of Service ("Terms"). These Terms apply to all users of the site, including browsers, customers, and contributors of content.
If you do not agree to all of these Terms, you may not access or use the Service.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and offer services to you.
1. Online Store Terms
By agreeing to these Terms, you confirm that:
- You are at least 18 years old, or the age of majority in your jurisdiction
- You will not use our products or services for any unlawful or unauthorised purpose
- You will not violate any applicable laws, including intellectual property laws
- You will not transmit malware, viruses, or any code of a destructive nature
A breach of these Terms may result in immediate termination of your access to the Service.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that content you submit (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
3. Product Information and Condition
Reuse Robot sells reused, refurbished, or surplus items. Product condition is described in the product listing, and images are representative of the item’s condition.
While we make reasonable efforts to ensure accuracy, we do not guarantee that descriptions, images, or specifications are error-free. Colours and appearance may vary depending on display settings.
Items sold as “spares or repairs” or with disclosed faults are sold on that basis.
4. Pricing and Availability
Prices are subject to change without notice. We reserve the right to modify or discontinue products or services at any time.
We are not liable for any modification, price change, suspension, or discontinuation of the Service.
5. Orders and Billing
We reserve the right to refuse or cancel any order. This may include orders that appear to be placed by resellers, dealers, or in breach of these Terms.
You agree to provide accurate, current, and complete purchase and account information and to update this information as required.
Further details are available in our Returns & Refunds Policy.
6. Buy-Back and Reuse Services
Where we offer buy-back or reuse services:
- All valuations are indicative and subject to inspection
- We may adjust or withdraw an offer if the received item differs from the submitted description
- Ownership of items transfers to us only once we have accepted the item and issued payment
- We reserve the right to refuse items that do not meet our acceptance criteria
Payment will be made using the method specified during the buy-back process.
7. Optional Tools and Third-Party Services
We may provide access to third-party tools or services, including Reusely, which are provided “as is” and “as available”. We do not control these services and accept no liability arising from their use.
Your use of third-party services is at your own risk and subject to their terms.
8. Third-Party Links
Our Service may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites.
9. User Content and Feedback
If you submit comments, feedback, or other content, you grant us a non-exclusive, royalty-free right to use, reproduce, and publish such content.
You must not submit content that is unlawful, misleading, abusive, defamatory, or infringes third-party rights.
10. Personal Information
Your submission of personal information is governed by our Privacy Policy.
11. Errors and Omissions
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders where information is inaccurate.
12. Prohibited Uses
You may not use the Service for unlawful purposes, to infringe rights, to transmit malicious code, or to interfere with the Service’s security or functionality.
13. Disclaimer of Warranties and Limitation of Liability
The Service and products are provided “as is” and “as available”, except as required by law.
Nothing in these Terms limits your statutory rights under UK consumer law. To the maximum extent permitted by law, we are not liable for indirect or consequential losses.
14. Indemnification
You agree to indemnify and hold harmless TJS Exports Limited and its affiliates from any claims arising from your breach of these Terms or misuse of the Service.
15. Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
16. Termination
These Terms remain in effect unless terminated by you or us. We may terminate access if you breach these Terms.
17. Entire Agreement
These Terms, together with referenced policies, constitute the entire agreement between you and us.
18. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
19. Changes to These Terms
We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.
20. Contact Information
TJS Exports Limited
Trading as Reuse Robot
First Floor, 66 Wilbury Way
Hitchin, Hertfordshire
SG4 0TP
United Kingdom
Email: buyback@reuserobot.co.uk